A Warm Welcome to Bickham House

 (Coronavirus) Update – 13th March 2020

To all our residents, relatives and friends,

We wanted to provide an update on the steps we are taking to protect our residents, as well as our plans for the next couple of weeks.

We appreciate that this is a worrying and unprecedented time for our residents, relatives, friends and staff and ensuring the safety of everyone in our homes is paramount.  However, our aim is also to not cause further panic or upset to our residents and to work to maintain their current home life with as little disruption to them as possible.

We want to reassure you that we are strictly following the Department of Health’s guidelines as well as putting in place our own additional policies and procedures.


We would ask in the first instance that if you are planning on visiting our home, please consider whether your visit is absolutely necessary, or if a phone call or a FaceTime call could be used to maintain contact with your loved one, this precaution will be for 2 weeks.

Staff will be in contact with any changes.

We are now closed to non-essential visitors

In order to limit the risk to our staff and residents but in order to continue with as much normality as possible, we are taking a staged approach in terms of visitors to our home.  We have now taken the very important decision to not allow entry into our homes to any non-essential visitors.  This is a temporary measure and is purely a precaution at this time.  Non-essential visitors include:

  • Community groups
  • Schools
  • Nurseries
  • Hairdressers
  • Activities groups
  • Entertainers
  • Volunteers/work experience
  • External trainers such as NVQ assessors
  • Suppliers (deliveries will be received at the door)
  • Visitors from other care homes

Under Government guidelines, we will also not allow entry to our homes to people who have recently returned from an area where the Coronavirus is known to be present. We will also not allow entry to anyone who is showing symptoms of flu or a cold.

Infection Control

As covered in our last communication, in order to maintain our infection control procedures to the highest standards, it is now our policy that everyone entering the building must wash and dry their hands immediately on entry to our home.  This needs to be before signing in.

Ongoing plans

We want to reassure you that we have plans and contingencies in place for all aspects of care home life should the virus continue.


Our staff are taking the Government guidelines as well as our policies for the virus extremely seriously.  However, should any of our staff fall unwell, we have been working closely with agencies we have used prior.

Activities within the home

As our usual entertainers are unable to join us at this time, we are reviewing our current activity schedule so that there is still plenty to do within the comfort and safety of our homes. We are purchasing extra activities equipment and games to be available for everyone to use in order to continue to maintain our residents’ current lifestyle.  If there is anything you would like us to look into for you or your relative, please do let us know.

Further Information

We will be reviewing the situation daily, also updating all family members of any changes.

May we just thank all family/friends for being so understanding with the current situation.


Bickham House is a not-for-profit registered charity. We provide quality permanent and respite residential care for the elderly, in our beautifully maintained, historic home. With fine, extensive gardens, qualified caring and compassionate staff, nutritious home-cooked menus and a diverse programme of activities. Our focus is on retaining independence, dignity and quality of life for our residents.

Choosing a care home is one of the most important decisions you can make. We’re here to help you make that decision with confidence.

Browse through our website which tells you all about Bickham House, its staff and a great many things you may wish to consider about choosing a care home. If you have any queries or would like to make an appointment to visit us, don’t hesitate to get in touch.

Please check our facebook page here.

Reasons to Choose Bickham Residential & Respite Care Home

  • Permanent Residential Care
  • Flexible Respite Care
  • 24 Hour Fully Trained Care
  • Nurse Call System
  • Lift & Stair Lift Access
  • Unrestricted Visiting Times
  • District Nurse and GP Visits
  • Award Winning Food
  • En-suite Facilites
  • Lounge & Dining Room
  • Private Landscaped Gardens
  • Summer House
  • Visiting Hairdresser
  • Activites & Day Trips