We have been overwhelmed with positive feedback and glowing thanks from many of our residents and their families.
We are very proud to share some of our more recent appraisals with you here.
Bickham House is a home in the true sense of the word. “Home again” were the words of my father-in-law on returning from an appointment. A wonderful house, in a beautiful setting, run by a friendly, efficient and loyal team. Excellent food too. Every effort is made to treat the residents respectfully as the individuals they are.
My Dad would like to thank all his "favourites" (everybody!!!) for the love and care and support you gave him. I deeply thank all of you for caring for him and for me, particularly the last couple of months when things were so up and down.
Thank you so much for your many, many smiles, the endless listening to me, the banter, for making me feel part of the place, part of the team, for never asking me to leave the office. Truly I love you all and I miss you all.
You are all a truly amazing, very special, gifted bunch of people and you are totally unforgettable.
Mum has never been happier and I wished that she has been at Bickham years ago.
As a family, we are very happy with the care my mother receives. It is also pleasing to note that upgrading and modernisation to the building is going on.
There is a varied published entertainment programme, I arrived during the carol service and watched my mum smiling and singing, I'm 60 but I had a tear in my eye.
I am regularly moved by the gentleness, especially the timeliness and the enormous patience that every one of the Bickham team show to those in their care.
I have never seen anyone show the slightest hesitation, exhaustion, loss of patience or ignoring what might or might not be an urgent need inadequately explained by an ailing resident. I believe the personal ethos of Matron has to be the driving force behind such care.
Care and consideration for others feature highly on the attitude for this residential home. There is always a smile and a welcome for visitors at whatever time of day. The staff have an ongoing personal knowledge of the residents and their individual needs.
The staff are thoughtful and kind and take the time to talk to the residents. There is a varied and entertaining programme of events which provides a happy and homely atmosphere.
My father's every need is monitored and cared for. The house is a warm and friendly place, more like a large family, but the atmosphere being relaxed does not mean things are missed. The staff work extremely hard; they are caring, vigilant, experienced, patient and well-trained.
In 2 years, there has never been an occasion where I have been anything other than delighted with the care my father has received. He is well settled and happy in the home. He is treated with dignity, respect and love.
Thanks very much for looking after Mum for the last two years. Not an easy task but you did it exceptionally well, with care and kindness.
Thank you very much for the kindness you showed to my good friend Mrs K and for being so good to me whenever I visited.
The care that mum received over the 18 months she was with you and especially the kindness over her final days could not have been bettered anywhere.
Many, many thanks for the kindness and care you have shown to my dad and to me – that my dad has settled in so well is entirely due to the way you have looked after him. I truly appreciate each and every one of you; you have made a very difficult life change so much easier.
I am writing on behalf of myself and all of Mrs C’s family and friends to express our thanks for the care and comfort you gave her in the last days. We all thought your staff acted above and beyond their call of duty in being with her when we couldn’t. Thank you all very much.
Many thanks for your kindness and making my respite stay with you so comfortable
We’d love to hear what you think
We welcome all feedback and whilst we have never received any complaints, all views are greatly appreciated. If you would like to provide some feedback or a testimonial please complete the form below. Thank you.No Fields Found.